Overview
Spider Impact uses normalized scoring to make different types of KPIs, objectives, and perspectives directly comparable. By converting all measurements into scores between 0 and 10, you can easily see where you're excelling and where you need to focus your attention. For example, if workplace injuries has a score of 8 while customer service has a score of 2, you know exactly where to prioritize your improvement efforts - regardless of how these KPIs were originally measured.
Scoring KPIs
Everything starts with your KPIs at the bottom of your scorecard tree. Each KPI's actual value is converted into a standardized score based on thresholds you define. The most common approach is Goal/Red Flag scoring, where you specify:
- A Goal threshold where performance becomes good enough to turn green
- A Red Flag threshold where performance becomes poor enough to turn red
Spider Impact then automatically converts your actual values into scores between 0 and 10 by comparing them against these thresholds.
Whether you're measuring dollars, percentages, counts, or even yes/no values, every KPI gets a consistent, comparable score. For detailed information about available scoring types and their configuration, see the Using KPI Scoring Types article.
Rolling up Scores
Once your KPIs have scores, Spider Impact calculates scores for the rest of your scorecard by working its way up the tree level by level:
- First, items directly above your KPIs get their scores. Each receives a weighted average of its children's scores - by default all KPIs are weighted equally, but you can adjust these weights to reflect different priorities.
- Then, the next level up receives its scores the same way, taking weighted averages of the scores below.
- This process continues automatically until every item in your scorecard has a score, all the way up to the top level.
This systematic rollup ensures that scores at every level accurately reflect the performance of all components below them.
Weighting
By default, all scorecard items are weighted equally, but you can adjust this for every scorecard item. This is covered in the Score Weighting article.
Customizing Scoring
Many organizations have different approaches to scoring their performance metrics. That's why we provide flexible scoring configuration options - you can display scores as percentages or numbers, customize your scoring range (like 0-5 or 0-10), and specify how to handle missing data in calculations. See the App Administration: Scorecard Scoring article to learn how to set up scoring that matches your organization's needs.
Showing each KPI's Impact
On the KPI tab there's an option to display the impact a KPI has on the currently selected scorecard item. As you can see, all of the KPI Impacts add up to 100%.